Privacy Policy
Prompt Print Printshop
Last updated: 24/02/2026
Prompt Media Printshop (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
When you place an order or interact with our website, we may collect:
Personal Information
Full name
Company name (if applicable)
Email address
Phone number
Billing and delivery address
Order Information
Product selections
Uploaded artwork files
Order history
Payment Information
Payments are processed securely via third-party payment providers (e.g., PayFast). We do not store your card details.
Technical Information
IP address
Browser type
Device information
Cookies and usage data
2. How We Use Your Information
We use your information to:
Process and fulfil orders
Print and produce your products
Deliver orders via courier
Communicate order updates
Provide customer support
Improve our website and services
Comply with legal obligations
Uploaded artwork files are used strictly for production purposes.
3. Artwork & File Storage
Artwork files uploaded to our website:
Are used solely for fulfilling your print order
May be stored for record-keeping and reprint purposes
Are not shared with third parties except where necessary for production
You confirm that you have the right to use and reproduce any artwork submitted.
4. Sharing of Information
We may share your information with:
Payment processors (e.g., PayFast)
Courier and delivery companies
IT service providers supporting our website
We do not sell or rent your personal information to third parties.
5. Cookies
Our website uses cookies to:
Enable shopping cart functionality
Improve user experience
Analyse website traffic
You may disable cookies in your browser settings, but this may affect website functionality.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information from:
Loss
Misuse
Unauthorised access
Disclosure or alteration
However, no online system is completely secure.
7. Your Rights (POPIA)
In terms of South African law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information (where legally permissible)
Object to certain processing activities
To exercise these rights, contact us using the details below.
8. Retention of Information
We retain personal information only as long as necessary to:
Fulfil orders
Maintain financial records
Comply with legal requirements
9. Contact Information
Prompt Media Printshop
Johannesburg, South Africa
If you have questions regarding this Privacy Policy, please contact us.